Nautilus Plus consolidates the client-tracking of 500 professionals onto a single platform.
A talk with
Company
Website
nautilusplus.com
Company type
Team Size
Number of locations
Location
Primary Use of Hexfit
Hexfit user since
The real, day-to-day pain point
When your team grows faster than your tools
Nautilus Plus employs kinesiologists, nutritionists, osteopaths, and massage therapists across more than 30 locations. The question was simple but critical: how do you make sure every professional has access to the right client’s information, in real time, regardless of who saw them first?
Without a centralized tool, each practitioner worked in a silo. The kinesiologist had the training plan. The nutritionist had the food journal. The osteopath had their session notes. But no one could see the full picture. The client had to repeat everything from scratch every time.
What Nautilus Plus was looking for
When evaluating solutions, Nautilus Plus had clear criteria:
- Meet the highest standards for client tracking
- Understand the industry: fitness and health move fast
- Centralize without adding complexity: one tool for very different professional profiles
- Support that delivers: in an organization of 500 people, problems need to be solved in minutes, not days
And one more criterion: working with a Quebec-based company that understands the local market.
The Solution in Action
How Hexfit integrated into the practice of 500 professionals
Having good software is not enough. You need 500 people to actually adopt it. What convinced Nautilus Plus from the start: Hexfit had truly understood the needs of the industry. Not just the features, but the real challenges of client tracking in a multidisciplinary context that is constantly evolving.
Shared client file: tracking in sync
Centralized client file: the kinesiologist accesses training plans. The nutritionist reviews the food journal and their notes. The osteopath finds their treatment notes. Everything is in one place, visible to all authorized practitioners.
The result, in Karine Larose’s own words: “coordinated follow-up, entirely for the benefit of the client.”
An evolving platform: a tool that adapts to the industry
Collaborative development: Hexfit is open to suggestions from its clients to help shape the product. In a sector that is constantly changing, that is a decisive factor. Nautilus Plus did not adapt to a static tool. The tool evolved with their needs.
Real-time support: answers in minutes
Always-on live chat: Hexfit support responds within minutes, at practically any hour of the day. In an organization of 500 professionals, that is the difference between a problem solved in five minutes and a full day lost.
The Results
Results after integrating Hexfit at Nautilus Plus
We cannot overlook the excellent user support. The chat lets us get answers within minutes, at practically any hour of the day.
You manage a team of health professionals and want client tracking as seamless as Nautilus Plus?
No credit card. No commitment. 14-day full trial.
Frequently asked questions from managers and multidisciplinary teams about Hexfit
Is Hexfit suited for a team with multiple types of professionals?
Yes. Hexfit is built for multidisciplinary teams: kinesiologists, nutritionists, physiotherapists, osteopaths, and massage therapists can all work within the same platform, with modules adapted to each profile. Each professional sees what is relevant to them.
How long does it take to onboard a large team onto Hexfit?
It depends on team size and the complexity of the data to migrate. Hexfit supports its clients throughout onboarding: support is available in real time via live chat, a complete online help centre covers all use cases, and the Hexfit Academy on YouTube offers video tutorials so every team member can progress at their own pace.
Can you centralize client files from multiple locations in Hexfit?
Yes. Hexfit lets you centralize client files on a single platform, accessible by all authorized professionals, regardless of which location they work from. Notes added by one practitioner are visible to colleagues in real time.
Is the software secure for sensitive health data?
Hexfit is ISO 27001 certified and compliant with Law 25, PIPEDA, and GDPR. Your clients’ data is protected to the same standards used in the banking and healthcare sectors. All certifications are available at trust.hexfit.com.
Do my professionals' clients need to download an app?
Yes, but it is designed with them in mind. The Hexfit mobile app is included in the subscription. It lets clients follow their programs, communicate with their professional, and track their progress, without your team having to manage it manually.
Is Hexfit suited for a gym chain or a clinic with multiple service locations?
Yes. Multi-location management, file sharing between professionals, and centralized reporting are all native features of the platform. That is exactly the type of organization Hexfit was built for.
