Frequently asked questions - Hexfit, the client tracking software for fitness professionals
This FAQ brings together the most common questions from personal trainers, strength and conditioning coaches, fitness coaches, physiotherapists, kinesiologists and gym managers who use or are discovering Hexfit. You’ll find clear answers about features, data security, integrations, pricing and support. Can’t find the answer you’re looking for? Contact us here!
Why use Hexfit
What is Hexfit?
Hexfit is a client management and tracking software built for personal trainers, strength and conditioning coaches, fitness coaches, physiotherapists, kinesiologists and gym managers. It centralizes client follow-up: personalized training programs, nutrition tracking, results analysis, appointment scheduling, billing and Hexfit Go, the mobile app for your clients.
What types of professionals can use Hexfit?
Hexfit is designed for all physical activity and health professionals: personal trainers, strength and conditioning coaches, fitness coaches, physiotherapists, kinesiologists and gym managers. Whatever your specialty, Hexfit adapts to your needs for complete, professional client follow-up.
How does Hexfit help in the day-to-day work of a personal trainer or coach?
Hexfit centralizes and structures all of your client follow-up: build personalized programs, track progress in real time with clear charts and reports, keep a complete history for each client, and deliver a professional experience that boosts retention while saving you time on admin work.
How does Hexfit improve the way I follow my clients or patients?
Hexfit lets you offer complete, precise and individualized follow-up. With all your data in one place (programs, assessments, nutrition plans, exercise history and test results), you can track progress in real time, adjust programs quickly, ensure continuity if another professional takes over, and keep clients motivated with personalized, visible follow-up.
Is Hexfit a good fit if I work alone, in a team or in a large organization?
Absolutely! Hexfit is modular and works just as well for independent professionals as for coaching teams, studios, gyms, multidisciplinary clinics, performance centers and large organizations. You choose the features and the subscription that fit your situation.
What makes Hexfit different from other software for fitness professionals?
Unlike general-purpose tools, Hexfit was built by and for health and physical activity professionals. Its strengths: complete follow-up (programs, biometric data, nutrition, physical tests, questionnaires), an approach based on scientific best practices, the flexibility to adapt to each specialty, and an intuitive interface that cuts down on admin time.
What are the concrete benefits of using Hexfit?
With Hexfit, professionals see on average 4,8h saved per week, better client retention thanks to structured and motivating follow-up, a more professional image with clear, personalized reports, and a +82% increase in their service revenue.
Can I use Hexfit to create my own personal training programs?
No. Hexfit isn’t designed for personal or amateur use. The software is intended exclusively for physical activity and health professionals, and its features are optimized for supervised, professional use.
Accessibility and mobile
Is Hexfit available on mobile?
Yes, Hexfit is fully available on mobile. You can install the Hexfit professional app on Android or iOS and access every feature right from your device.
Can my clients use Hexfit on their smartphone?
Yes! Your clients get access to Hexfit Go, the mobile app designed specifically for them. They’ll find their training programs, nutrition plans, files and progress tracking. The app includes a built-in timer, load history, feedback sharing and syncing with their accounts and smartwatches (Apple Health, Polar, Garmin, Fitbit, Coros, Strava, Google Fit, Withings, Oura, Suunto and more).
What languages is Hexfit available in?
Hexfit is available in English, French, Spanish, German, Portuguese and Italian, so you can coach your clients in the language that suits you best.
Can I use the Hexfit mobile app without being followed by a professional?
No. The Hexfit Go mobile app is designed exclusively for professional use, as a complement to the follow-up provided by a personal trainer, physiotherapist, kinesiologist or other physical activity professional. Using the app without professional supervision guarantees neither the safety nor the effectiveness of the programs. Note: if you’ve been followed by a professional in the past, you keep access to your personal data, and it stays linked to your account if another professional follows you later.
Can I use Hexfit if I'm not a fitness or health professional?
No. Hexfit is built exclusively for physical activity and health professionals: personal trainers, strength and conditioning coaches, fitness coaches, physiotherapists, kinesiologists and gym managers.
Data security and privacy
How does Hexfit protect my clients' data?
At Hexfit, data security is a top priority. Hexfit is the only client tracking software for fitness professionals certified ISO 27001, a certification as demanding as those required in the medical and banking sectors. The platform is also HDS certified (French health data hosting standard) and compliant with GDPR in Europe and PIPEDA in Canada.
Where is the data hosted?
Data is hosted on secure servers operated by Hexfit and its trusted providers (AWS, Google Cloud), with strict protection and privacy measures. Only authorized people can access it.
Is Hexfit compliant with GDPR, Quebec's Law 25 and PIPEDA?
Yes! Hexfit complies with GDPR in Europe, as well as Quebec’s Law 25 and PIPEDA in Canada. Each user keeps control over their information, and Hexfit never shares data without consent unless required by law. Data processing agreements (DPAs) are available for clients who need them.
Pricing and subscriptions
How much does Hexfit cost?
The price of a monthly Hexfit subscription depends on the features you need and the number of clients you follow. Several subscriptions are available to fit your situation. Visit the pricing page to find the right one for you.
Is there a free trial?
Yes! Hexfit offers a 14-day free trial, with no commitment and no credit card required. You can test every feature: build programs, manage your clients, try the Hexfit Go app and the smartwatch integrations.
Is Hexfit free?
No, Hexfit isn’t free. You need a paid subscription to use the professional software. You can, however, try Hexfit free for 14 days with no credit card. After that, there’s no commitment: you can cancel your subscription at any time.
Is Hexfit worth it for an independent trainer or a small studio, even with few clients?
Yes! Hexfit offers several subscriptions based on your number of clients. Structured follow-up raises the quality of your services, which naturally improves retention and helps you attract new clients: on average, professionals follow +42% more clients once they’ve fully adopted the software.
Hexfit around the world
Where is Hexfit used?
Hexfit is used by 7 000 professionals in 39 countries. Working with clients all over the world gives us a solid understanding of different cultural and regulatory contexts.
What currency will I be billed in?
Your final billing currency depends on the country where your payment method was issued. Hexfit accepts several currencies, including USD and EUR. Visit the pricing page for details.
Is Hexfit support available in English?
Yes! The interface, the online help center, the Hexfit Academy and support are all available in English. You can reach the team through live chat right inside the platform, with a median response time of 1min 36s.
Hexfit features
What are Hexfit's main features?
Hexfit brings together every essential feature in 8 main categories: personalized training program design, the Hexfit Go mobile app for your clients, complete client file management, data analysis and tracking, billing and appointment booking, nutrition tracking, gym and facility management, and productivity and task management tools.
Does the software include an exercise library?
Yes! Hexfit includes a growing exercise library with over 13 000 movements illustrated with photos and videos. Each exercise comes with a clear description, and you can edit or customize them to fit your preferences and your clients’ needs.
Can I create my own exercises and program templates, and share them with a colleague?
Absolutely! You can add your own exercises by uploading your images or videos, or simply pasting a YouTube or Vimeo link. You can also build your own programs and mark them as templates in a few clicks: they become reusable and can be shared with your colleagues.
Is there built-in messaging to communicate with my clients?
Yes! Hexfit includes a messaging system so you can communicate directly with your clients. Send texts, voice messages, images, videos or files, all in one platform. No more conversations scattered across email, SMS and social media.
Can I manage appointments and my calendar with Hexfit?
Yes! With Hexfit, managing your calendar is simple. Set your availability and connect your calendars (Google, Outlook, etc.). Your clients can sync their calendar too, which makes booking appointments easier.
Can I handle billing directly in Hexfit?
Yes! Hexfit includes billing tools to create and send invoices, manage payments and track your revenue, all from the same platform. You can also connect Stripe for online payments.
Can I track nutrition and lifestyle habits in Hexfit?
Yes! Hexfit lets you create personalized nutrition plans for your clients, track their eating habits and analyze their macronutrient intake. You can also track their lifestyle habits to get a complete picture of their progress.
Customization and collaboration
Can my clients track their own results?
Yes! In Hexfit Go, your clients have access to clear charts that let them see their progress over time. This visual tracking is a great motivator to stay on course.
Can I brand the app with my own logo and colors? Do my clients see that I use Hexfit?
Yes! Hexfit offers a white label app that lets you customize your clients’ experience with your own brand: your logo, your colors, your name. Without white label, your clients use Hexfit Go, the Hexfit mobile app. With white label, they use an app with your name and your colors.
Can I share a client's file with a colleague or another professional?
Yes! Hexfit supports interprofessional work: you can share a client’s file with your colleagues or with external professionals. You set different visibility levels to protect your client’s privacy while making collaboration easier.
Integrations and connections
Which apps and connected devices is Hexfit compatible with?
Hexfit syncs with many apps and devices. For your clients: Apple Health, Polar, Fitbit, Garmin, Coros, Strava, Google Fit, Withings, Oura, Suunto, Google Calendar and Microsoft Calendar. For you as a professional: Zapier, InBody, eBiody, Kinvent, Heitz System, Stripe, Acuity, Mindbody, My Access Web, Xplor Deciplus, Provisport, Google Calendar and Microsoft Office Calendar.
Can I connect Hexfit with other software I already use?
Yes! Hexfit connects with several software tools to centralize your work and automate certain tasks. These integrations let you sync your data and manage billing, appointments or client follow-up directly from Hexfit, while keeping the tools you already use.
Can Hexfit fit into a care pathway or interprofessional collaboration?
Yes! Hexfit lets you share a client’s file with your colleagues or external professionals, with different visibility levels to protect your client’s privacy while supporting interprofessional collaboration.
Performance and results tracking
Which metrics can I track and centralize with Hexfit (assessments, tests, health data)?
Hexfit lets you track and centralize: biometric data (weight, body composition, BMI), athletic performance (loads, reps, times, distances), lifestyle habits, fitness assessments, questionnaires and nutritional intake. You get access to 175 physical and postural tests across Hexfit and Hexfit Lab. All this data is shown in clear, exportable charts.
Can I set goals and easily track whether they're reached?
Yes! Hexfit lets you set personalized goals for each client and track their progress over time. Your clients also see their goals and progress right in Hexfit Go.
Does Hexfit provide reports or statistics?
Yes! Hexfit automatically generates clear, personalized reports from your tracking data. With a complete history for each client, you can measure their progress over weeks, months or seasons. Share these reports directly from the platform or export them.
Support and onboarding
Are there tutorials or onboarding support to help me get started with Hexfit?
Yes! The Hexfit Academy offers many step-by-step video tutorials, and the online help center has detailed articles. To get started, you can import your existing clients with a CSV file. If you prefer, the Hexfit team can handle the migration for you.
What kind of support is available if I have a question?
You can reach the Hexfit team through live chat right inside the platform, by email at hexperts@hexfit.com, or through the online help center. Live chat is included in every subscription, with a median response time of 1min 36s.